Director, Account Management

Account Management · Seattle, Washington
Department Account Management
Employment Type Full Time
Minimum Experience Senior Manager/Supervisor

Curiosity is a fast-growing independent creative solutions agency with four superpowers: strategy, creative, media, and analytics, all driven by curiosity. We use our extreme curiosity to strategically solve business and marketing challenges for courageous clients such as Procter & Gamble, Native, Brooks Running, and Western & Southern Financial Group. Recognized by AdAge as a Small Agency of the Year, and Campaign US Agency of the Year, we ask the right questions to solve the right challenges because we believe curiosity is the key to unlocking the right solutions.

 

Curiosity is headquartered in Cincinnati, Ohio, the branding capital of the world and home to more Fortune 500 companies per capita than anywhere else in the country. We hire only the most creative and courageous people on the planet. Spanning from top agencies across the globe, our integrated team includes account, strategy, program management, creative, media, and analytics. 


Role Summary 

The Director, Account Management position is an important leadership position at Curiosity, interacting and leading the highest levels of the client and agency organizations. As a key leader on the account team, you will be responsible for the overall management of client accounts, and mentorship of the account management team. You must be able to lead, push boundaries and aid development of creative for both traditional and digital advertising.  You must be strategic and collaborative, with a passion for creating insightful, intelligent work. You must be strong at developing and managing disciplined and efficient work processes for your teams.  You must be confident, curious, strategic and empathetic. Full-time remote candidates will be considered, with preference given to those located on the West Coast or near a client headquarters. 

 

Specific position competencies and responsibilities

 

Client Relationships

  • Focuses on establishing and maintaining relationships across all levels and departments, including senior leadership 
  • Gains respect of clients as a valued leader and strategic sounding board
  • Develops a deep understanding of the clients’ industries, business challenges, competitive landscape and strategy
  • Leads critical client presentations
  • Develop proactive business-building ideas for client and agency
  • Issue management/resolution with clients and internal teams

 

Strategic Thinking

  • Guides internal and client strategic discussions and the overall strategic trajectory of the partnership
  • Leads, participates and/or reviews all client strategic work
  • Focus on delivering results to meet client objectives, tying agency effort to successful delivery of objectives
  • Regularly provides ad-hoc innovative strategic solutions and new ideas


Financial Management

  • Track record of successful and profitable account management
  • Creates or provides input to client proposals
  • Develop, support and negotiates contracts with clients
  • Responsible for revenue forecasting and oversight of profitability on accounts
  • Ultimately responsible for financial health of client accounts

 

Leadership

  • Strong communication and relationship with Curiosity leadership teams
  • Helps direct reports establish and maintain positive relationship with internal departments
  • Responsible for coaching, mentoring and supporting account team, successfully delivering growth and development for direct reports
  • Champion of agency process to ensure best quality of work product
  • Aids in continuous improvement of agency capabilities and processes


Project Management

  • Supervises projects, providing direction/guidance to support team, including account and project management teams
  • Fosters agency integration, tapping in to the proper teams at the right point in the lifecycle of a project
  • Provides solutions to project obstacles and client interactions
  • Advances and defends timeline and budget conversations, in support of the project management team

 

Requirements & Qualifications

  • 8-12 years of marketing, advertising or branding experience, at least five of those years within an agency. Integrated agency experience is ideal.
  • Excellent written and verbal communication skills, with the ability to flex communication style based on the specific client, colleague or need
  • Excellent presentation skills, with an ability to command a room and deliver desired outcomes
  • Deep understanding of the creative process, including projects from big idea creative campaign development and production to digital-first initiatives with lower tier production budgets
  • Understands media strategy for all major digital platforms, as well as traditional media
  • Ability to effectively manage tension and difficult conversations within relationships, steeped in empathy, critical thinking and ability to deliver the best possible outcome
  • Ability to think strategically and identify critical details and opportunities that make the most difference in the vision of the work
  • Willingness to manage the fine details and have accountability for all aspects of a project/account while tending to the big picture
  • Exceptional leadership skills, with a demonstrated ability to coach and mentor others using a servant leadership mentality
  • Experience in identifying new opportunities for work and determining how the agency can best support the client objectives

Thank You

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  • Location
    Seattle, Washington
  • Department
    Account Management
  • Employment Type
    Full Time
  • Minimum Experience
    Senior Manager/Supervisor